Our policy
You will find below our new privacy policy in accordance with the General Data Protection Regulations. .

Confidentiality clause Numero1Com.fr
For the company Numero1Com.fr BP31226 78711 MANTES LA JOLIE CEDEX (hereinafter Numero1Com), the protection of your personal information is a priority. We obviously comply with data protection laws and wish to inform you comprehensively about the processing of your data with the following confidentiality provisions.

Your data necessary to fulfill your order
When you order a product from us, we always ask you for all the information absolutely necessary to fulfill your order or to invoice it. In most cases, this information is limited to the name, address, contact details and bank details.

1. Contract and invoicing data
Before your order
On the Numero1Com.fr site, we offer practical services to our customers and prospects, for example, checking how easy it is to find your site or business on the Internet. The check is carried out exclusively on the basis of some address data - without direct reference to the name. For a design most suited to needs and for service improvements, Numero1Com.fr records your contribution anonymously.

Contract data
When you order one of our products, we ask you to provide us with the information we need to fulfill your order. This contract data is stored with us. You can modify this data yourself at any time via your customer area. Information regarding the creation of your personal access data will generally be sent to you after verification of your order by e-mail and, in exceptional cases, by post.

Billing data
In order for us to provide you with transparent and understandable billing at all times, it is necessary for certain products and services to temporarily store billing data. This data includes, for example, configuration settings for our cloud server products or performance data for our web hosting products if required for billing. You can find out if billing data is saved for your product in the corresponding section, further down on this page.

2. Usage and content data
Usage data
We attach great importance to quality and reliability. However, it sometimes happens that things do not go as desired on both sides. In order to be able to provide competent and prompt assistance in such a case, it may be useful to record certain usage and traffic data for a short period and make it available to our support staff. . This is what we do for the execution of the contract, as well as the design adapted to your needs of our products and services within the framework of legal regulations.

Content data
For some products, we offer cloud services, such as email accounts or online storage, where you can store personal files. The files stored there are automatically encrypted and can only be viewed by people to whom you have previously granted access to these files. For backup and maintenance purposes, we create encrypted backup files. The contents of your stored files cannot be decrypted or read.

3. Use of your data
Use of your personal data
We need some of your personal data for order processing and for a service tailored to the needs of our customers.

Processing of data after receipt of the order Our ambition: to offer convincing products and high-end services with the best value for money. In order to keep the processing processes running smoothly, we will carry out an order check and fraud prevention checks before confirming your order.

Contract and customer information
You will receive an order confirmation and information on the configuration of the chosen product by e-mail. For this we will use the email address you provided in the contract data. You will also receive your monthly / annual invoices and useful information through this.

Product information
So that you can take full advantage of all the benefits of the product, we will send you tips and tricks, as well as useful and complementary product solutions by e-mail and in the form of information in the user interface of your customer area. In addition, we will occasionally notify you of interesting news over the phone. You will confirm that you authorize us to contact you by checking the corresponding option when ordering online. You can provide us with the required consent for making contact when ordering online or through your customer area. If you no longer wish to receive such information, you can revoke your consent at any time via your customer area.

Usage data within our services and products
Certain usage data is collected when using our services and products. Thanks to this data, we are able to quickly identify and correct errors that occur and to continuously develop our services.
In addition, we also use usage data to improve our products. We apply a series of technological and organizational measures to protect your privacy and ensure the security of your personal data.

Opinion polls
In order to be able to offer you the best products and services in the future, we need your help. It is for this reason that we send opinion polls to our customers from time to time, usually by email or as a form on our website. Participation in these surveys is, of course, voluntary. You can, of course, at any time, refuse the sending of opinion polls to your address after the first sending.

Improvement of our products and services
We have a legitimate interest in analyzing the data we collect to improve our products and services. To do this, we use a variety of methods and tools. As described in this policy, we collect data about you, as well as your use of our products and services and your interactions with us, for example when we send you correspondence, when you communicate with our customer service or respond to a survey. We also collect public and third party data to better understand the needs of our customers. We protect your privacy through a set of technical and organizational measures adapted to each situation and respect your choices regarding the use of your data.

4. Disclosure of data to third parties
Numero1Com.fr is a service of btpcourtier & com
In order to avoid duplicating address data and possibly keeping negative data, such as email blacklists, it has proven useful to make customer data available to btpcourtier & com in specific cases and taking into account their protection interests.

Partner companies
To the extent that we rely on partner companies for some of our products, or to the extent that we sometimes act as intermediaries, it is necessary to share some of your data with third parties. This is the case, for example, when registering a domain or issuing an SSL certificate.

Service and distribution partners
Our products are marketed via various sales channels, such as "Recommendation Numero1Com.fr". For excellent service it is sometimes necessary to transmit certain data to these intermediaries. This is necessary, for example, for the transmission of commission status, allocation of commissions and confirmation of receipt of the order.

Criminal prosecution
In a few cases, legislators require us to provide information to law enforcement agencies and the courts for criminal proceedings.

Bad debt or abuse notifications
In the event of bad debts or disputes between contractual partners, we always strive to reach an amicable agreement. If this fails, we carefully assess when and to whom to report defaults or abuse.

Cookies and their use - your possibilities
Like almost all websites and applications, our applications use small text files called cookies, which are stored on your computer's hard drive or in the application cache on your mobile device. These cookies do not allow us to identify you personally, but are essential for the proper functioning of our website.

Types of cookies used on the Numero1Com.fr website:

Cookies are classified by origin, purpose or expiration date. The cookies used by Numero1Com.fr for different purposes and their period of validity is variable.

1. Origin
- Internal cookies: deposited and managed directly by Numero1Com.fr.
- Third party cookies: deposited and managed by partners to carry out a statistical analysis of the navigation of the Numero1Com.fr site. Of course, these analyzes are carried out only with pseudonyms.

2. Objective
- Technical cookies: allow, among other things, to guarantee trouble-free use of navigation on the site. In addition, access to tools with limited access is also possible.
- Cookies for analysis and advertising purposes: allow statistics to be produced on site visitors - for example, the number of visits to different areas of the site, the frequency of visits or user behavior and habits. Improvements can be made to the navigation, services and offers of Numero1Com.fr and to the use of advertising spaces according to interests. If you click on one of these advertising spaces, it may contain cookies. We therefore have the option of creating user profiles under pseudonyms to provide interest-based advertising.

3. Validity
- Session cookies: collect and store data for the duration of the user's visit to the Numero1Com.fr website.
- Permanent cookies: collect and store data in the browser over a variable period of time, depending on the purpose. The special browser settings allow you to accept, block or deactivate all or part of the cookies on your device.

Even if your browser settings have been modified to block certain cookies, you can still access information from the entire Numero1Com.fr website. However, the operation or use of certain services offered by Numero1Com.fr may be limited.
If you have consented to the use of cookies, you can withdraw this consent at any time. Existing cookies will be deleted.

Numero1Com.fr reserves the right to modify this cookie policy if changes are made to the configuration and / or use of cookies. An updated version will be published on this site.

Service-specific privacy information
Live Chat
Purpose of processing
Quality assurance

Categories of personal data
Content, usage, traffic data

Legal basis
Legitimate interests, art. 6 para. 1 let. f GDPR

The duration of the conversation
Up to 90 days

Subcontractors
optimize-it GmbH, Hamburg, Germany


Domain check
Purpose of processing
Domain name requests are stored and processed to improve the suggestion of domain names and products. These requests will never be used by Numero1Com.fr in order to register domains for its own account.

Categories of personal data
The domain name data processed is not linked to any customer or contract.



Product-specific privacy information
List of our subcontractors
For some of our products, we rely on the expertise of specialized partner companies. This allows us to ensure that you always benefit from the best services and benefits with Numero1Com.fr. If you are no longer using a product, we will immediately delete your personal information in most cases.

Address Book
Purpose of processing
Provide a centralized contact management function for the creation, administration and synchronization of contact information.

Categories of personal data
Contact, content, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
30 days after the end of the contract

Site hosting
Content Delivery Network CDN

Purpose of processing
Distribute website resources through multiple data centers to increase website performance.

Categories of personal data
Content and traffic data

Legal basis
Execution of the contract, article 6, paragraph 1, paragraph b. GDPR

Subcontractors
Cloudflare, San Francisco, United States
https://www.cloudflare.com/privacypolicy/ (in English)

SiteLock

Purpose of processing
Protect and clean your website from malware.

Categories of personal data
Content and traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
SiteLock stores the customer's Internet space for 30 days (grace period). Deletion of all personal data within 90 days of cleaning.

Subcontractors
SiteLock, Scottsdale, USA

MyWebsite (Current product generation)
MyWebsite Now
Purpose of processing
The processing and publication of the website, as well as the hosting of the website.

Categories of personal data
Content and traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Equinex Data Center, Frankfurt, Germany


MyWebsite Creator, e-Commerce, Essential
Website editor
Purpose of processing
Processing and publication of the website

Categories of personal data
Content and traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Duda Inc., Tel Aviv, Israel
Amazon Web Services, Inc., Seattle WA, USA

Web space
Purpose of processing
Website hosting

Categories of personal data
Content and traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
AWS - Amazon Web Services, Datacenter Frankfurt, Germany
Amazon Web Services, Inc., Seattle WA, USA

Content Delivery Network (CDN)
Purpose of processing
Website hosting; distribution of website resources through multiple data centers to maximize website performance.

Categories of personal data
Content and traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
AWS - Amazon Web Services 'Cloud Front', Datacentre Frankfurt, Germany
Amazon Web Services, Inc., Seattle WA, USA


Business Card Site
Purpose of processing
Quick publication of a business card online. You can choose what information is displayed on this business card online. User data is sent to Google and Facebook to retrieve publicly available information. This data serves as a starting point for the user's online business card.

Categories of personal data
Contact, content, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Google LLC, Mountain View CA, USA
Facebook, Menlo Park CA, USA

Online Store
Purpose of processing
Transparent integration of an online store in the site editor.

Categories of personal data
Contact, content, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Ecwid, Encinitas CA, United States

Route
Purpose of processing
MyWebsite uses contact details to display the location of the company / client on a map (route). For this purpose, the product transmits the data to the supplier of Mapbox maps. This is done when you create the first project.

Categories of personal data
Contact details, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Mapbox, Washington DC, United States

Website translator
Purpose of processing
If you create multilingual texts: MyWebsite sends the textual content of the website to Google Translate to translate the content into one or more other languages.

Categories of personal data
Content and traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Google LLC, Mountain View CA, USA

Web Fonts
Purpose of processing
Load Google fonts to speed up website loading and enable consistent presentation of the website across different platforms and applications.

Categories of personal data
Usage and traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Google LLC, Mountain View CA, USA


Multiple locations
Purpose of processing
MyWebsite uses contact information to define one or more markers on a map so that company / customer locations are displayed. For this purpose, the product transmits the data to the supplier of Mapbox maps. This is done automatically when you add the widget and, in the case of additional sites, when they are added to the widget.

Categories of personal data
Inventory data, content data

Legal basis
Realization of the contract, Art. 6 Abs. 1 bed. b GDPR

Subcontractors
Mapbox, Washington DC, United States



MyWebsite (vers. 8)
Google Maps
Purpose of processing
MyWebsite 8 transmits the customer's contact details to Google to pre-fill the Google Maps module with the correct address or sends another specified address to Google.

Categories of personal data
Inventory coordinates, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Google LLC, Mountain View, USA

My Data
Purpose of processing
By publishing the MyWebsite home page, customer data and other user data are added to the site's schema.org format to help search engines and improve SEO results.

Categories of personal data
Contact data, content data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

MyShop
Purpose of processing
Processing, maintenance and operation of the customer's online store.

Categories of personal data
Contact data, content data, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
The store data will be deleted 31 days after the end of the contract.

Subcontractors
ePages, Hamburg, Germany

Domain and SSL certificates
Field
Purpose of processing
Registration, transmission, configuration, maintenance and deletion of the domain name for the client.

Categories of personal data
Subscriber data

Legal basis
Performance of the contract or at your request before the conclusion of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
This period is different for the various top-level domains (TLDs) and depends on the Registrar Accreditation Agreement (RAA) of the contracting authority.

Subcontractors
Here you will find an overview dedicated to registry and escrow providers.

SSL certificate
Purpose of processing
Registration, configuration, maintenance and deletion of SSL certificates for clients. Automated processing in MyWebsite products when connecting the domain to the website project.

Categories of personal data
Subscriber data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
DigiCert, Lehi UT, United States

Note
When obtaining and / or processing SSL certificates, Numero1Com.fr acts only as a mediator between the client and the issuer of the certificate concerned. Numero1Com.fr has no influence on the issue of the certificate. Numero1Com.fr does not guarantee that the certificates requested from the customer will be allocated or will be permanent.

Online store, email, Office and other products
Numero1Com.fr online store (current version)
For more information, please see the "MyWebsite Creator, e-Commerce, Essential" section.


Numero1Com.fr online store (first version)
Purpose of processing
Processing, maintenance and operation of the customer's online store.

Categories of personal data
Contact data, content data, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
The store data will be deleted 31 days after the end of the contract.

Subcontractors
ePages, Hamburg, Germany

IONOS Email
Purpose of processing
Provide email services, including creating, configuring and deleting email addresses.

Categories of personal data
Subscriber, content, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Retention period
7 days after deletion / end of contract

Subcontractors
Open-Xchange, Cologne, Germany

Email archiving
Purpose of processing
Email archiving

Categories of personal data
Subscriber, content, usage, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Retention period
60 days after the end of the contract

Subcontractors
Strato AG, Berlin, Germany


Hosted Exchange
Purpose of processing
Provide email services, including creating, configuring and deleting email addresses

Categories of personal data
Subscriber, content, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
End of contract period

Subcontractors
Fasthosts Internet Limited, Gloucester, United Kingdom

Microsoft Office 365
Purpose of processing
Use of Microsoft Office 365, including creating, configuring and deleting accounts and users.

Categories of personal data
Subscriber, content, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
User data is stored for up to 1 year after the last license has been deleted.

Subcontractors
Microsoft, Redmond WA, United States
T-Systems International, Frankfurt am Main, Germany


OX App Suite
Purpose of processing
Use of OX App Suite, including installation, configuration and deletion of accounts and users

Categories of personal data
Subscriber, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
User data is kept for up to 1 year after the termination of the last license.

Subcontractors
Open-Xchange, Cologne, Germany


G Suite
Purpose of processing
Use of Google G Suite, including creation, configuration, deletion and customer service.

Categories of personal data
Subscriber, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
Google LLC, Mountain View CA, USA
https://gsuite.google.com/intl/en/terms/subprocessors.html
https://policies.google.com/privacy


HiDrive online storage
Purpose of processing
Provision of online storage so that you and your users can access it worldwide and at any time from different terminals.

Categories of personal data
Subscriber, content, usage, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Shelf life
Up to four months after the end of the contract.

Subcontractors
Strato AG, Berlin, Germany


Local SEO
Purpose of processing
Publish and synchronize company data in online directories to improve local search engine rankings

Categories of personal data
Contact and content data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
30 days after the end of the contract

Subcontractors
uberall, San Francisco CA, United States


rankingCoach
Purpose of processing
Optimization of your website on Google. When using the Pro version, you can also set up Google Ads campaigns.

Categories of personal data
Subscriber, contact, usage data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

Subcontractors
rankingCoach, Cologne, Germany

Email Marketing
Purpose of processing
Creation, sending and monitoring of emailing campaigns.

Categories of personal data
Contact, content, usage, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR

The duration of the conversation
User data is stored up to 1 year after the end of the contract.

Subcontractors
Mailjet, Paris, France


Categories of personal data
Subscriber, usage data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR, GDPR legitimate interest, art. 6, al. 1, let. f

The duration of the conversation
The data entered is stored until the application is uninstalled.
12 months for usage data

Tracking
Exclusively for internal statistical evaluation of the use of the application. Your IP address will be made anonymous and will not be integrated with other data. The data thus collected does not allow conclusions to be drawn as to your identity.

Subcontractors
Adobe Analytics, San José CA, USA
Google LLC, Mountain View CA, USA

WebStat
Purpose of processing
Statistical evaluation and technical optimization of your website.

Categories of personal data
Anonymous, usage, traffic data

Legal basis
Execution of the contract, art. 6 para. 1 let. b GDPR


Server
The following information applies to servers (Managed Cloud, Virtual Servers (VPS), Cloud Servers, Dedicated Servers, Dynamic Cloud Server and Virtual Server):

In the case of the above-mentioned products, only you, as the customer, control what personal data is processed and how.

Categories of personal data
At your sole discretion

The duration of the conversation
At your sole discretion

Legal basis
At your sole discretion

Subcontractors
At your sole discretion



In addition, the instructions below apply to the use of certain (partial) functions of the following products: Virtual Servers (VPS), Cloud Servers, Dedicated Servers, Dynamic Cloud Server, Virtual Server and Backup Cloud.

Backup Cloud
Purpose of processing
Installation and use of Backup Cloud.
Customer service and operation of the platform.

Categories of personal data
Inventory, usage, content data

The duration of the conversation
Duration of data storage according to the parameters you have defined.
At the latest until the end of the contract period.

Legal basis
Execution of the contract, Art. 6 Abs. 1 bed. b GDPR

Subcontractors
STRATO AG, Berlin, Germany


PLESK
Purpose of processing
Installation and use of server administration software.

Categories of personal data
Inventory data

The duration of the conversation
End of contract period

Legal basis
Execution of the contract, Art. 6 Abs. 1 bed. b GDPR

Subcontractors
Plesk International GmbH, Schaffhausen, CH Switzerland


Transparency, our motto
All the data we receive from you during the term of the contract is mainly used to offer you an optimal level of service. We perform statistical analyzes to improve our products and services. These analyzes are performed in accordance with data protection legislation and our internal privacy policies and processes.

Your rights
In accordance with art. 15 of the GDPR, you have the right to obtain information as to whether your personal data is processed or not. You also have the right to have your personal data rectified if it is inaccurate according to art. 16 GDPR, a right to be forgotten (art. 17 GDPR), a right to obtain the limitation of the processing of your data in defined circumstances (art. 18 GDPR) and the right to data portability stated in art. 20 of the GDPR. In accordance with the provisions of art. 21 GDPR, you have the right to object to the processing of your personal data, insofar as the processing is based on Art. 6 para. 1 let. f GDPR.


If you wish to exercise any of these rights, please write to our data protection department and we will do what is necessary. Please contact us at the following address:

Numero1Com.fr
BP31226
MANTES LA JOLIE CEDEX

contact@numero1com.fr


Last update: May 2020
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